This Privacy Policy explains how LinguaSphere collects, uses, stores, and discloses personal information in connection with its language courses, tutoring services, and website. It applies to enquiries, enrolments, course participation, and related communications.
You may request access to personal information we hold about you and ask for correction where it is inaccurate, incomplete, or out of date. In some cases, you may also object to certain processing or ask us to limit how information is used, subject to legal and operational requirements.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for enough information to confirm your identity and locate the relevant records before responding.
Personal information is retained for the period needed to manage enquiries, enrolments, course delivery, records, and legal or accounting obligations. When information is no longer required, we take reasonable steps to delete it, de-identify it, or archive it in a restricted form where retention is still necessary.
If we make a material change, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect identification and contact details, enquiry and enrolment information, level screening responses, course preferences, attendance and progress records, payment-related records, and technical data such as device, browser, and usage information. Where needed for small-group course administration, we may also process information about timetable matching, learning needs, and communication history.
We collect personal data when you submit an enquiry, book a screening, enrol in a course, communicate with us by phone, email, or form, visit the centre, or take part in lessons and progress reviews. Some technical data is collected automatically through the website and related systems used to operate and secure the service.
Our website may use essential cookies to support security, page navigation, and form functions, as well as limited analytics or performance cookies to understand site use. Where applicable, preference cookies may help remember basic settings. We do not rely on cookies to make decisions about course suitability or learning outcomes.
You can usually manage cookies through your browser settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect form submission, session continuity, and other basic functions used to support enquiries and course administration.
We process personal information to respond to enquiries, assess level and course fit, arrange groups and timetables, confirm enrolment terms, deliver scheduled lessons, manage guided practice and progress reviews, process payments, maintain records, improve website performance, and meet legal, accounting, and security obligations. We do not use personal information to promise fluency, exam results, admission outcomes, or other outcomes that depend on factors outside the course itself.
We may share personal information with service providers that support website hosting, communications, booking handling, payment processing, record keeping, and related administrative functions. Where a third party acts for us, we expect it to use the information only for the agreed purpose and to apply appropriate safeguards.
We may disclose personal information where required or authorised by law, including to regulators, law enforcement, or other public authorities. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our business, users, and others.
